Mashreq Bank revamps services with NCR’s Interactive Banker

Mashreq Bank is revamping its services to enhance customer services with the help from omni-channel solutions provider NCR Corporation.

The bank will deploy NCR's tablet-based Interactive Banker, which will help the bank use real-time customer information data to offer an enhanced customer service. Plus, the dashboard view allows banks to allocate multiple advisors to multiple devices to achieve maximum efficiency.

Furthermore, the Interactive Teller technology allows a live teller to take remote control of an ATM to assist customers to do all transactions typically completed by tellers inside a branch. Mashreq's customers can execute a host of branch banking transactions, such as cash and cheque deposit, bill payments, new account opening and loan initiation, during non-traditional banking hours.

Sandeep Chauhan, head of Operations and Technology, Mashreq Bank, said: "The efficiency and secure transactions led by centralisation of tellers coupled with the integration of NCR Interactive Services allows us to transform our customer interaction model."

Wael El Aawar, vice president, NCR Financial Services for Middle East and Africa, added: "Mashreq Bank understands the value of being accessible and available to customers when and where they require. Our innovative omni-channel technologies allow the bank to extend their digital brand footprint and physical reach to engage more customers, sell new services and increase revenue."

NCR will also add its self-service financial kiosk at these branches allowing Mashreq customers to execute teller transactions themselves, including updating personal details, instant statements, replacing cards and bill payments.