IFS and Microsoft deliver augmented reality into the hands of service engineers

Displayed in a real-time overlay, engineers can access data, such as service history and performance analysis.

IFS, a global enterprise applications company, is working closely with Microsoft to deliver a novel proof of concept aimed at the facilities management sector.

The company's think tank, IFS Labs, is currently developing holographic IFS software data on the Microsoft HoloLens platform.

Once donned by an engineer, the individual will be able to access critical data related to an asset, while keeping their hands free to work.

Bas de Vos, director at IFS Labs, said: "By leveraging the Microsoft HoloLens, we can help service personnel navigate complex environments and access critical asset information to realise major benefits such as increased productivity and first-time fix rates.

"Field service management is a highly prioritised area for IFS where we have been categorised as leaders by analysts. We will keep pioneering this field with innovative solutions that provide tangible business benefits."

Displayed in a real-time overlay, engineers can access data, such as service history and performance analysis. Additionally, users will be able to ‘action' data in the moment, accessing service instructions related to the asset. The HoloLens will also be able to easily document information related to the service in real-time.

Brandon Bray, principal program manager, Microsoft HoloLens added: "We see great potential for using the mixed reality capabilities of Microsoft HoloLens with enterprise software like IFS Applications to empower field service technicians with innovative tools that boost productivity. Microsoft values the collaboration with IFS that helps expand both of our markets and creates new offerings and added value for our customers."