Empower opens customer service centre in JLT

UAE-based Emirates Central Cooling Systems Corporation (Empower) said it has opened its new customer happiness centre at Al Mas Tower in Jumeirah Lake Towers (JLT) district of Dubai to help serve around 30,000 district cooling users. The company’s new branch is spread over a 947-sq-ft area, and has five counters to serve customers in one of its largest service areas where more than 72 buildings are being supplied with the company’s District Cooling System (DCS). The new branch will provide around 200 customers with many services, such as new registrations, issuing final bills and cheque refund, bill payments, and answers to queries. On the new facility, CEO Ahmad Bin Shafar said: "Along with business growth comes our commitment to ensure customers’ concerns which are promptly addressed through all areas of our customer relations management." "Empower’s opening of the customer happiness centre in JLT forms part of our initiatives to ensure we are accessible to the clients we serve in the area, which is one of our biggest service locations. It also caters to our clients in nearby communities," he stated. Empower has reported a steady uptake in DCS as more property developers recognize the value of preferring energy and resource-efficient cooling solutions, said the top official. The demand for district cooling services is expected to rise in highly urbanizing cities because of the need to optimize limited resources and meet the global agreement among nations to curb wastage in energy consumption in buildings and cut energy sector’s carbon footprint, he added. The new branch in JLT is the fourth centre for Empower where it has opened a series of centres in Al Hudaiba Awards Building, Jumeirah Beach Residence and Business Bay. Empower also manages three plants in JLT with a capacity of 150,000 RT.