Diyar, Silah sign contact centre services tie-up

Diyar Al Muharraq, a leading urban developer in Bahrain, has signed a corporate agreement with Silah Gulf, a specialist in customer management and contact centre services, for the provision of comprehensive call centre services. The agreement was signed at Diyar Al Muharraq headquarters at the Bahrain World Trade Centre in Manama by Dr Maher Al Shaer, chief executive officer of Diyar Al Muharraq, and Ricardo Langwieder-Görner, chief executive officer of Silah Gulf. As per the stipulations of the agreement, Silah Gulf will provide professional contact centre services to Diyar Al Muharraq, which will include handling of all incoming voice calls and live web chats, through the utilization of experienced, well-versed and dedicated agents. In line with the terms of the contract, any Sales or Technical (TIO) enquiries and customer relationship activities will be undertaken by Silah Gulf on behalf of Diyar Al Muharraq. Dr Al Shaer said: “With its vast scale of operations, years of expertise, professional work ethics and its proven capability of servicing many of the largest corporations in their respective sectors, Silah Gulf is one of the most renowned and accomplished companies in the customer service industry.” “And with Diyar Al Muharraq envisioned to be the biggest, most complete mixed-use development in the Kingdom of Bahrain, in terms of its extensive size and scope and its substantial contribution to the economy of the Kingdom, both the companies stand to be of equal measure with regards to organizational structure, capability and ambition. Therefore, it is with immense pleasure that I announce the signing of this agreement to forge an alliance that will undoubtedly carry Diyar Al Muharraq further into the digital age, enhance customer experience and therefore propel us into greater success. “With the assimilation of digital technology into almost every aspect of our daily lives, even the most ardent cynics tend to lean on its conveniences from time to time. And with the number of interactive software users and mobile technology consumers only increasing on an exponential basis, we decided that seeking professional services to manage, augment and therefore, stimulate customer relations was the most productive course of action. “Our association with an organization of such prestige and illustrious acclaim exemplifies the degree of excellence that we inculcate in every aspect of our operations, and we look towards maintaining and building on that philosophy as we manifest our aspirations of architectural and societal grandeur,” he added. Langwieder-Görner said: “Diyar Al Muharraq is a leading Real estate company in the kingdom launching elite customer experience services to its clients. We are both proud and excited to be the solutions partner for this key project.” Launched in 2009, Silah Gulf is a premium, multi-award winning customer experience solutions provider headquartered in Bahrain. Diyar Al Muharraq is a unique master planned city for the people of Bahrain offering range of housing options and quality lifestyle. Diyar Al Muharraq offers a cohesive mix of residential and commercial properties with a strong line-up of projects aimed at creating a long term and sophisticated township